Utilities

Utilities are available on both the touchscreen and the Web UI. The touchscreen menu covers day-to-day tools such as recording and snooze. The Web UI Utilities > System page adds device status, maintenance actions, and factory reset.

Touchscreen

Record Cue

This is where you can record new cues using the input mapping and Recording protocol on Inputs.

Schedules

Create and edit schedules directly on the device (admin mode).

Snooze Schedules

Here you have Resume, Snooze 1h, Snooze until midnight, and Snooze until 9am. Use this to keep tonight’s schedule from starting so you can run a custom look. Snooze does not stop a schedule that is already running. The schedule will automatically resume so you won’t forget to turn it back on. The top text shows the current snooze status. The Web UI has no snooze page.

Device Operations

On an Appliance, Device Operations includes Releases — the in-app software picker. See Software Updates.

Web UI

The Utilities sidebar group includes Audit Log, Device Monitor, Output Monitor, Record, Releases (Appliance, Windows, and macOS only), and System.

Releases

Utilities > Releases is the in-app software picker on the Appliance and on Windows and macOS desktop installs. On the Appliance touchscreen the same picker is Utilities > Device Operations > Releases. A Snap Linux install hides the Web UI item — snapd updates the app outside the UI, and Utilities > System reports that instead.

See Software Updates for version numbering, the touchscreen path, isolated networks, and why you should not re-flash just to change software version.

System

Utilities > System shows device identity (hardware ID, software version, license) and live resource usage. Maintenance actions include taking a screenshot of the touchscreen, downloading logs, setting the clock, regenerating the VNC password, re-initializing ports, and cleaning up leftover files.

On wall-mounted appliances, Restart and Reboot are also available to users with Device Operations permission.

Internet Passthrough, when enabled, appears on this page as well. The section is hidden by default — turn on Enable Internet Passthrough from Device > Network (via the network settings link) to show it.

Factory Reset

Caution

Factory reset permanently deletes show content, users, and application settings. It cannot be undone except by restoring a backup you already have. Local backup files on the device are kept.

Factory reset returns the device to empty first-start defaults while keeping the operating system, network configuration, and device license. Use it when you want a clean show setup without re-flashing the unit.

Web UI only

Factory reset is available under Utilities > System, in the Danger zone card. It requires the Change System Settings permission — the built-in Admin role has this; Operator does not.

How to run it

1. In the Web UI, go to Utilities > System
2. Scroll to Danger zone and click Factory Reset
3. Type RESET (the confirm button stays disabled until the word matches)
4. Click Factory Reset in the dialog

On a wall-mounted appliance the service restarts automatically. On the Windows, macOS, or Linux desktop app, the application closes after a few seconds — start it again from the usual shortcut.

After the reset:

• Sign in as Administrator with PIN 1111, then change that PIN
• All other user accounts, roles, and API keys are gone
• Existing Web UI sessions stop working — you will need to log in again
• Show name, output configuration, and other application settings return to defaults
• Local backups remain and can be restored from Backup & Restore

Caution

1111 is the factory default PIN. Change it as soon as you log in.

What is deleted

• Cues, sounds, images, and user-installed plugins
• Presets, timelines, schedules, effects, custom menus, input triggers, and output events
• Users, roles, and API keys
• Fixture layout (replaced with the empty template)
• Application settings except the network fields listed below

What is kept

• Network settings (IP address, Wi-Fi, hostname override, NTP server, internet passthrough)
• Device license (a hardware appliance stays registered in the portal; user accounts and API keys do not)
• Local backup files, so you can restore a previous show afterward
• Extra folders you added in the data directory that are not show data

Factory reset does not rewrite the operating system image. If the device will not boot or you need a full OS recovery, see Re-flash Instructions.